Risk and Response

*** CLCN activities are currently on hold, to start again if possible in 2018. ***
For more information see Update on CLCN 2017/2018


These organisations will respond to issues of safety or emergency situations and provide risk assessment if required.

ACT Fire and Rescue – Fire Safety Section

Telephone: 02 6205 2927 (B/H) 02 6200 4111 (24/7) 000 (In case of Emergency)

Website: esa.act.gov.au/actfr/

Region: ACT wide

Target Group: All

Service description:

The Australian Capital Territory Fire & Rescue is a diverse organisation with legislated responsibility in a variety of areas related to fire and rescue.Firefighters in the ACT provide many functions ranging from fire suppression to rescue capabilities to community safety activities.

Squalor and Hoarding Support:

  • Will take direct referrals.
  • Can conduct limited Fire Safety in the Home training.
  • Can conduct a risk assessment or can report a fire hazard.
  • Has a legal capacity to issue orders to remedy/ clean up.

ACT Health – Health Protection

Telephone: 02 6205 1700

Website: health.act.gov.au/health-services/population-health/

Region: ACT wide

Target Group: All

Service description:

The HPS manages risks and implements strategies regarding the prevention of, and timely response to public health events.

Squalor and Hoarding Support:

  • Will respond to reports from members of the public and conduct an assessment to decide if it is a safety risk, a public health risk or unsanitary conditions.
  • If required, a notice will be issued to occupant to remedy.


Telephone: 02 6287 8100


Website: http://www.rspca-act.org.au

Region: ACT wide

Target Group: n/a

Service description:

The RSPCA is a community based charity that works to prevent cruelty to animals by actively promoting their care and protection. Provides refuge for lost, abandoned and ill-treated animals and attempts to re-house animals and investigate cruelty complaints.

Squalor and Hoarding Support:

  • Limited funding.
  • Primary focus is the care of the animal.
  • Work in partnership with other agencies.

Housing ACT

Telephone: 133 427

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Website: www.communityservices.act.gov.au/hcs

Region: All of ACT

Target Group: Housing ACT tenants (people on low and moderate incomes, and/or for groups whose housing needs are not adequately met in other forms of housing)

Service description: In the ACT, public housing is owned and managed by Housing ACT, part of the Community Services Directorate. Housing ACT allocates, manages and maintains more than 11,000 public and community housing properties. It also coordinates comprehensive support services and community participation programs for its tenants