Canberra Living Conditions Network
Developing a coordinated response to Squalor and Hoarding
in the Canberra Community


We do not endorse or recommend any particular products, treatments, persons or services, whether specifically or generally, and professional advice should be sought in relation to all health and treatment decisions. We provide information and listings only which we hope are helpful, however full disclaimers and warranties apply.

If you know of a service to suggest, please click here. Please note - Approval will be needed to ensure it meets the criteria for a service in the ACT.

Mental Health

This section will assist with navigating the mental health sector of the A.C.T. and has a particular emphasis on services experienced with hoarding and squalor.


Adult Community Teams - ACT Health


Belconnen Mental Health Team at the Belconnen Community Health Centre

Ph: 6205 1110

City Mental Health Team at 1 Moore Street, level 2, Canberra City 

Ph: 6205 1338

Tuggeranong Mental Health at Tuggeranong Community Health Centre

Ph: 6205 277

Woden Mental Health Team at Phillip Health Centre

Ph: 6205 1488


Region: ACT wide

Target Group: n/a

Service description:

These teams are  multidisciplinary and provide mental health assessment, treatment, clinical management, crisis management, family support and referral pathways for people with mental health issues.  The teams operate during business hours and referrals are received from a range of sources, including individuals, their families, GP’s or community organisations.

Squalor and Hoarding Support:



One Door Mental Health (previously Sunflower Services)

Telephone: 02 6257 0512

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NDIS Provider: Yes

Region: ACT

Service description:

Sunflower Services supports adults who are living with a mental illness, experiencing social isolation and may be having difficulty with day to day living tasks.

Squalor and Hoarding Support:

Assistance and support for individuals.


Counselling: Holistic Counsellor & Psychotherapist (Private)

Telephone: 0409 900 315

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Region: ACT wide, Private practice in O'Connor, ACT

Target Group: Hoarding

Service description:

Christine Wilde provides a safe environment in which people with hoarding symptoms can begin to investigate and understand their hoarding behaviour. Through the development of a trusting relationship, clients begin to feel heard, understood and accepted. This allows them to develop resilience and learn new patterns of behaviour and healthier ways to deal with stress.

Squalor and Hoarding Support:

  • Provides confidential support for people with hoarding symptoms who want to change their behaviour.
  • Provides treatment for overwhelm, anxiety, depression, trauma, PTSD, grief & loss.
  • Will take direct/self-referrals.
  • Primary objective is the care and well-being of the client.


Strategic Psychology

Telephone: 02 6262 6157

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Region: ACT and surrounding region

Target Group: Adults looking for support relating to managing hoarding difficulities.

NDIS Provider: Yes

Service description:

Strategic Psychology provides counselling for adults with various mental health difficulties such as depression, anxiety, panic attacks, obsessive compulsive disorder, hoarding and squalor, relationship counselling, post traumatic stress disorder and insomnia.

Squalor and Hoarding Support:

Strategic Psychology provides individualised one-on-one therapy supporting those who have tendencies of hoarding or may be living in poor domestic conditions.

Strategic Psychology offers specific squalor and hoarding support based on indentifying underlying difficulties, understanding contributing factors, clarifying important values and finding alternate stratergies to managing hoarding and improving living conditions.

Our psychologists use a gentle and respectful approach to learning about an individuals challenges and help them to overcome barriers to living a more vibrant and enriching life.



Telephone:  02 6247 5485

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Region: ACT wide

Target Group:

NDIS Provider: Yes

Service description:

PsychSessions is a Canberra-based psychology practice with clinics in Deakin and Canberra City. We provide clinical psychological therapy and treatment for a wide variety of mental health conditions, including depression, anxiety, insomnia, sleep problems and eating disorders, as well as impulse control disorders such as hoarding, problem gambling, and drug abuse. The therapy and treatments provided by our highly trained professional psychologists and clinical psychologists are designed to treat mental illness, relieve distress, restore functioning and prevent relapse.

Squalor and Hoarding Support:

PsychSessions can provide assessment of squalor and hoarding, and a range of corresponding therapies including behavioural therapy,  cognitive therapy, Exposure and Response Prevention (ERP), and self-soothing/calming strategies as required. Services are generally provided in our clinics, but can be provided anywhere in the ACT by arrangement if required and clinically appropriate.


Next Step Mental Health


The low intensity service (previously NewAccess) is a free and confidential support service to help people tackle day to day pressures. It consists mainly of low intensity Cognitive Behavioural Therapy (CBT), in the form of guided self-help and practical strategies over a six session basis. At the first appointment, a coach will complete an initial assessment with you and develop a program tailored to your individual needs.

Low intensity interventions are delivered by a non-clinical workforce who have received intensive, structured training to support clients in setting practical goals that will help them get back on track.


The low intensity service is for people over 18 years of age with early symptoms, or mild to moderate depression and/or anxiety, who are not currently accessing mental health services.


Appointments occur over the phone or face-to-face. 

There are two options for referral:

  • Self-referral
  • With clients’ consent, GPs and other health professionals can refer to the service

To make an appointment, call 02 6287 8066.


The high intensity service (replacing ATAPS) builds off the low intensity model to provide more intensive psychological interventions to clients with moderate to severe presentations. Interventions are delivered by trained mental health professionals. Interventions are provided across a six to 18 session basis dependent on the individual’s needs.


The high intensity service does not replace Better Access. The service is designed to reach populations who may not benefit from or who have barriers to accessing Better Access or headspace (youth), including:

  • underserviced groups
  • children and youth 
  • people with financial barriers to gaining treatment

To be eligible for services, people must not be:

  • able to receive the support they require through Better Access
  • currently accessing psychological interventions through other services.


For high intensity services, clients require a GP referral, including a Mental Health Treatment Plan and referral form which can be faxed to 6100 9961.

The level of triage completed will be determined by the level and detail of information provided on the referral.

More information

Intake and Referral
P:02 6287 8090
F: 02 6100 9961
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